True North Journey Operations Manager

The Student Success department at the College of Saint Benedict (CSB) and Saint John’s University (SJU) invites applications for a full-time (1.0 FTE), benefit-eligible position of True North Journey Operations Manager. 

Why Join Us?

The College of Saint Benedict and Saint John’s University offer a competitive and comprehensive benefits package for full-time employees, including:

• Health, Dental, and Vision Insurance

• 18 Paid Holidays Annually

• Generous Vacation and Sick Leave

• Life and Long-Term Disability Insurance

• Tuition Remission for Eligible Dependents

• Employer Contributions to a Retirement Plan

• Employee Assistance Program with access to free or discounted counseling, legal guidance, financial coaching, and more

Join a committed team dedicated to safety, community, and service in a supportive and values-driven work environment.

To learn more about our benefits, visit mycsbsju.edu/jobs.

Under the supervision of the Provost, the True North Journey Operations Manager is part of a team that supports the True North Journey (TNJ). The True North Journey is a set of experiences designed to support students’ development of purpose and career skills, including integrated advising, experiential learning, mentorship, and professional development. The primary role of this position is to provide operational support to the True North Journey team. 

The Operations Manager supports the development, implementation, and quality assurance of True North Journey curriculum and programming. This role includes organizing annual True North conference days, facilitating coordination and communication between all areas that support TNJ, and managing TNJ-related websites and applications. This position also provides critical support to the steering committee for the True North Journey. 

Institutional Inclusion Visioning Statement

The College of Saint Benedict (CSB) and Saint John’s University (SJU) believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons.

CSB and SJU offer competitive salaries and a comprehensive benefits program (click the benefits tab above the position summary section to view more information). For further information regarding our institutions, visitCSBSJU.

The posted wage represents CSB and SJU's good faith estimate of likely compensation at the time of posting. Actual pay will be dependent upon several factors, including the candidate's experience, qualifications, and skills, and may fall outside of the range indicated.

Program Operations & Implementation (75%) 

• Manage operational workflows for the True North Journey initiative, serving as the central point of contact for faculty and staff. 
• Manage the implementation of True North Journey programming across all institutional touchpoints 
• Oversee quality assurance processes for all True North Journey elements and programming 
• Manage the ongoing development and enhancement of True North Journey programs, ensuring alignment with institutional goals and student success outcomes 
• Provide critical administrative support to the True North Journey Steering Team, including meeting coordination, document preparation, and facilitation of key project activities 

Event Management & Communication (25%) 

• Lead the full production cycle of annual True North Journey Conference Days, bringing together initiatives developed by implementation teams and managing their execution through post-event evaluation 
• Partner with Marketing Communications to ensure consistent TNJ messaging and communication delivery across all stakeholder groups 
• Maintain websites and digital platforms that support the True North Journey 
• Manage the marketing materials request process for TNJ programs, serving as the primary contact between program teams and Marketing Communications  

Other duties as assigned. 

Minimum Qualifications:

• Bachelor’s degree; master’s degree preferred
• Three years of related experience 
• Professional administrative experience in higher education  
• Demonstrated ability to work collaboratively with cross functional teams. 
• Attention to detail and accuracy with strong organizational skills 
• Ability to maintain professional standards of confidentiality 
• Excellent written, oral, and interpersonal communication skills 
• Ability to work, prioritize tasks, and problem-solve independently with limited supervision 
• Ability to incorporate feedback into projects and responsibilities 
• Experience managing multiple priorities. 
• Proficiency with current office software and tools including scheduling, word processing, databases, and web-based systems 
• Self-motivated with the ability to identify needs and proactively address them 

• Requires working at a computer for extended periods, including typing, reading from a screen, and using various software programs essential for the role 

• Regular travel between the campuses of the College of Saint Benedict and Saint John’s University 

Applications are accepted online by clicking on "Apply." Candidates are asked to complete the application form and submit a cover letter and resume.

If you require an accommodation to participate in the CSB and SJU hiring process, please contact Human Resources at (320) 363-5501 or[email protected].

It is the policy of CSB and SJU to conduct a pre-employment background check. An offer of employment is contingent upon a successful background check. The College of Saint Benedict and Saint John's University also utilizes E-Verify as part of its onboarding process to confirm work authorization.

The College of Saint Benedict and Saint John's University are Affirmative Action/Equal Opportunity Employers.