Saint Joseph’s College is excited to welcome a new Academic Advisor to its Online Advising team. This role plays an integral part in promoting online student retention by managing enrollment status for a caseload of students; monitoring online students’ academic progress and providing motivational support; advising online students on program requirements, course registration, and administrative policies; and working with students to develop, track, and achieve their academic goals.
We are seeking a compassionate, positive, and self-directed team player who excels at time management, communication, and organization. While the role is remote, the team is strongly integrated with our Sebago campus community. Therefore, applicants must live within a reasonable distance of Standish, Maine to allow for regular, encouraged on-campus work opportunities.
Essential Responsibilities:
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Providing proactive outreach regarding course selection, registration, and deadlines
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Managing course enrollment information and confirming appropriate tuition payment
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Processing course and program-related administrative processes in the database
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Liaising with Student Accounts, Financial Aid, Registrar, and Program Directors
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Connecting students with relevant College resources
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Reviewing students’ degree plans, course descriptions, and program requirements
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Advising on best practices for assignment submission schedule and time management
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Using available resources to contact students regarding progress concerns
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Maintaining student contact history through documentation of all communication
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Advising students on all applicable policies
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Updating student contact history in database to reflect students’ intentions and goals
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Connecting frequently with students via phone, text, Google Meet, and/or email
Knowledge, Skills, Abilities:
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Proficient use of data, reports, and computer programs, including Microsoft Word, Google Platform, and Excel
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Strong display of oral and written communication skills
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Ability to prioritize multiple demands and follow through on all tasks to completion
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Comfortable with having compassionate, professional, and motivating conversations
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Willingness to be a team player and maintain a positive attitude
Minimum Requirements:
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Bachelor’s degree required
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Experience in adult or online education, advising, and/or customer service preferred
Schedule and Structure:
This role reports directly to the Director of Online Advising and works closely with a team of other Academic Advisors. Rarely, some weekend work may be required. This is primarily a remote position, although some initial training will take place in person, with continued opportunities to work on campus. Attendance at occasional on-campus events is encouraged and may be required or requested.
About Saint Joseph’s College of Maine
Founded by the Sisters of Mercy in 1912, Saint Joseph’s College is Maine’s only Catholic college. Located on the shores of Sebago Lake in Standish, Maine, the 460-acre campus offers 46 undergraduate programs and a Division III athletic program to approximately 800 on-campus students. In addition to its on-campus offerings, Saint Joseph’s College provides certificates, undergraduate, and advanced degrees to approximately 1,200 working adults residing throughout the United States and in more than 20 other countries through its online learning program.
Saint Joseph’s College of Maine seeks to attract, retain, and develop personnel who support its mission and are committed to nurturing highly competent and deeply compassionate leaders ready to serve in a vulnerable world. Inspired by the life and vision of Catherine McAuley, it welcomes persons from all backgrounds as part of its community which is guided by the following values:
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to seek and embrace truth and wisdom wherever it may be found;
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to combine faith with reason in the pursuit of academic excellence;
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to commit ourselves to honesty in all relations with each other;
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to welcome the perspectives, cultures, and abilities of all people of good will, especially the disenfranchised;
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to value and respect the contribution of each member of the community;
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to reach out beyond the College’s boundaries to serve the needs of others with compassion and mercy;
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to address instances of injustice that impact people and the earth in solidarity with those we serve and from a position of informed advocacy.
Saint Joseph’s College of Maine is an equal opportunity employer dedicated to providing an inclusive work environment that supports a diverse faculty and staff. We consider all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race (including traits associated with race, including hair texture, Afro hairstyles, and protective hairstyles), color, religion, ancestry or national origin, age, genetic information, military status, sex or gender, pregnancy, sexual orientation, gender identity or expression, disabilities, familial status, protected whistleblower activity, previous assertion of workers’ compensation claim, genetic information, protected veteran status, or any other status protected by applicable law.
Employees wishing to report sex-based discrimination, harassment, or misconduct should contact the Title IX Office ([email protected], 207-893-6606, 115A Heffernan Center).
In order to be considered for the position, submit an application and resume electronically by clicking on “Apply.” Be sure to also read and sign the Pre-Employment Statement. Offers are contingent upon successfully passing a background check. Specific questions may be emailed to: [email protected] or call 207-893-7757.
