Chief Experience Officer
Chief Experience Officer
Siena University
Loudonville, NY
Siena University, a private, innovative, Franciscan liberal arts university, seeks a highly collaborative, enterprising, and strategic leader to serve as its inaugural Chief Experience Officer (CXO). Reporting directly to the President and serving as a key member of the President’s Cabinet, the CXO will have the opportunity to shape and elevate the overall experience of prospective and current students, parents, and alumni. The CXO will oversee the areas of Student Life, Enrollment Management, and Marketing while influencing and collaborating with all divisions across the university. The CXO will have the opportunity to inspire Siena’s close-knit, relationship-oriented, and highly committed community to evolve to meet the changing needs of students. Through collaboration, augmenting institutional strategy, and integrating efforts and services, the CXO will build on Siena’s distinct mission and values to ensure a transformational student experience.
Located in Loudonville, New York, just 10 minutes from the state capital of Albany, Siena enrolls more than 3,400 undergraduate and graduate students each year. The Franciscan tradition, upon which Siena was founded, permeates throughout campus life. Siena empowers students through a transformative journey they call the https://www.siena.edu/visit/about/mission/, which focuses on rare student-faculty engagement and life-changing opportunities. Student outcomes and post-graduation success are at the heart of everything they do. All members of the Siena community work together to advance the University's mission to graduate students intent on making the world more just, peaceful, and humane. Students are valued for their unique worth and recognized for their specific contributions toward the greater good. Siena ranks #1 in New York for https://www.siena.edu/news/story/best-in-class-new-yorks-1-college-for-getting-a-job/, #16 among Regional Universities in the North by https://www.usnews.com/best-colleges/siena-college-2816, and is among the https://www.siena.edu/news/story/siena-soars-in-wall-street-journals-2025-best-colleges-in-the-us/ of all institutions in the U.S according to the https://www.wsj.com/rankings/college-rankings/best-colleges-2025?gaa_at=eafs&gaa_n=AWEtsqfXlX2-FV8G_1One8cKaJV7DeMwraL4cAhGM_vAs26Qg8f6d9P_uuToCmazAWk%3D&gaa_ts=690eb2ef&gaa_sig=Wz-f7NEvVidDGoZNmzR0lNzgI7-ycLB5LZsNzk9k7Qk98qkGZwXKeOadZCLNwn4VhnNF83cWlg5hwnyNZI8Mbg%3D%3D. Siena’s people-centered values, spirit of belonging, and mutual respect reverberate across their beautiful, 174-acre campus.
The CXO will be joining an innovative leadership team and passionate faculty and staff who are ready to evolve and continue leading the way in providing a student-centric, Catholic, liberal arts education. President Charles “Chuck” Seifert, inaugurated in 2023, created this unique CXO role—one of very few like it in the nation—to encourage innovative thinking to best serve students throughout their full Siena life cycle. The CXO role will combine strategy, service design, and cross-functional leadership to foster a more student-centered, responsive, and inclusive institution. In close collaboration with a strong team of direct reports who are experts in their fields, the CXO will ensure Siena remains competitive in a saturated higher education marketplace by highlighting their Franciscan mission and values, close-knit community, and compelling value proposition. The CXO will foster collaboration and lead the university in leveraging its many strengths to evolve in support of the full lifecycle of all undergraduate and graduate students. In doing so, the CXO will advance best practices and innovative strategies that effectively recruit and retain students, ensuring their success through timely graduation and meaningful career placement. Through the success of these initiatives, Siena will continue to graduate alumni who are satisfied customers and remain engaged with Siena throughout their lives.
The anticipated salary for this role is $230-$250K. This represents the College’s good faith estimate at the time of posting in compliance with the Albany County Transparency Law.
Siena University offers a generous benefit package to eligible full-time employees. The benefit package currently includes a retirement plan contribution equal to 10% of an eligible participant's compensation (as defined under the plan) after meeting the plan's eligibility requirements, and tuition reimbursement and exchange opportunities for eligible employees, spouses, and dependents. Eligible university employees currently enjoy a work schedule that includes half-day Fridays in the summer and an expansive holiday schedule, including up to two weeks off during winter break. Other perks currently include complimentary breakfast Thursdays in the dining hall, access to Siena community lectures and productions, complimentary university gym and library memberships, discounted and complimentary tickets to Siena Division I sporting events, and more.
Siena cares for and values each member of its workforce and actively supports upward mobility. They are a community of Siena Saints, and as they often say, the world needs more Saints.
Siena has retained Isaacson, Miller, a national executive search firm, to assist in this search. Screening of complete applications will begin immediately and continue until the completion of the search process. For more details, including the full position profile and to submit inquiries, nominations, referrals, and applications, please see the Isaacson, Miller website for the search: https://apptrkr.com/6725269. Electronic submission of materials is required.
Lindsay Gold and Julia Hochner
Siena University is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or sexual orientation.
